FAQ
Are there any Important Announcements I should be aware of?
To view timely announcements, visit Important Announcements
Where are Volusia County’s library branches located? Locations
What are the library’s hours? Hours
How do I get a library card?
Volusia County Public Library (VCPL) cards are free to Volusia County residents and may be updated or renewed in person, by phone, or online at [link to account]. Non-residents may purchase VCPL cards for a fee [link to fee table that will be in new policy page].
VCPL cards are free to residents of Brevard, Flagler, Lake and Putnam Counties (Residents of Brevard, Flagler and Lake counties must present a library card from their home county when applying). Reciprocal library cards are renewed on an annual basis.
VCPL cards can be obtained for children with written parental/guardian consent (Parent or guardian must show proof of residency). Volusia County Public Library adheres to the laws of the State of Florida in all aspects of confidentiality of records. Circulation information for minors will be provided to the parent pursuant to Florida Statute 257.261. More information may be found on the library’s get a library card page.
How can I use my library card?
VCPL cards valid at all library branches within Volusia County. Cardholders are responsible for all materials checked out on the card. Report all lost or stolen cards immediately.
VCPL cards may be used to check out circulating and streaming library items, to access the library’s online databases, to book meeting room spaces within the branches, and to visit the Museum of Arts and Sciences (in Daytona Beach) on the first Tuesday of each month for free (some restrictions may apply).
All items borrowed may be returned to any Volusia County Public Library facility. Outside book-drops are provided for convenience.
Why can’t I log in to my online account? It’s asking for a PIN, what is my PIN?
Unless you changed it, your initial pin would be your birthday in this format - MM/DD/YY (only the last two digits of the year, not all four)
Are there limits on how many items I can check out, or on how long I can keep them?
Yes. Generally, the limit on physical items checked out to a library card is 100 items. Other restrictions may apply such as a limit of 1 HotSpot, 1 Launchpad tablet, 2 Express Books, or 2 baking pans per library card. Loan limits are as follows:
· Books: 21 days
· Audio books: 21 days
· HotSpots: 21 days
· Express books: 14 days
· Launchpad tablets: 14 days
· Music CDs: 7 days
· Entertainment DVDs: 7 days
· Instructional DVDs: 7 days
· Children's DVDs: 7 days
· Magazines: 7 days
Item limits and loan periods for streaming library materials vary, click here [link to new policy page – under development] for details.
What if I need to keep library items longer than the loan period?
Most Volusia County Public Library physical items may be renewed (unless reserved by others). Most items may be renewed up to five (5) times, (provided there are no pending reservations for others). Other restrictions may apply such as a Launchpad tablet may be renewed one (1) time and there are no renewals on HotSpots or on items borrowed via interlibrary loan.
Renewals may be made in person, on the phone, or via the library’s catalog. Renewals may also happen automatically with no action required (provided there are no pending reservations for others and no other restrictions apply).
What happens if I do not return library items?
If items are not returned, library card accounts will be blocked from checking out additional items, requesting reserved items, booking meeting spaces, and accessing many digital resources; and replacement fees will incur. Replacement fees (and the block on the account) will be removed when the undamaged item is returned, or the replacement cost is paid. [link fee table that will be in new policy page]
What if my local branch does not have an item I want or need?
Each Volusia County Public Library branch serves as an access point to the entire system’s collection. If a particular branch does not have the items you need, you can reserve them from another branch (excluding Reference items) and request they be delivered to your preferred branch (reservations may be made in person, on the phone, or via the library’s catalog) for pickup. You will be notified when the items you requested have arrived.
If the Volusia County Public Library system does not own items you need, they may be borrowed from another Florida library system through an interlibrary loan (ILL). VCPL is a member of FLIN SHAREit, click here for access. Allow 2-6 weeks before expecting items to arrive. [Link to ILL page on new website]
· A Volusia County Public Library card number and PIN are required to make a request.
· The library card must be in good standing.
· Any item that has been published within the past year cannot be requested.
· A maximum of five (5) ILL requests may be active at one time.
· The loan period for ILLs is three (3) weeks.
· ILL materials are not renewable.
· The borrower is solely responsible for the cost of a lost or damaged item. The transaction of funds is between the owning library and the borrower.
How does my small business get an Acuity Business Pass? Acuity Business Pass
How can I use my Acuity Business Pass? Acuity Business Pass
What is curbside service?
Curbside service is available for cardholders who cannot enter a branch to pick up their reserved library items. Check with your local branch for specific steps.
How do I reserve a public-use meeting room?
Volusia County Public Library meeting rooms are available to the public at most locations, with certain restrictions. Click here for the meeting room policy and application. Applications may be filled out online but must be presented at a library branch. Rooms vary in size and amenities. See fees section for costs. Check with your local branch for availability. Locations
Are there costs to use the Volusia County Public Library?
Volusia County Public Library does not charge Volusia County citizens to use their library card, to visit a branch, to book a meeting room for non-profit usage, or to attend a program, class, workshop, concert, etc.
VCPL does charge fees for non-resident library cards, to book a meeting for profit and other such defined usage, for printing, faxing, and copying, etc. Fees are as follows:
· Non-resident fee: $100.00/year, $50.00/6 months, or $30.00/3 months.
· Replacement fee: Cost of the unreturned or damaged item
· Material recovery fee: $10.00
· PC printing: $.15 a page B&W or $.25 a page color
· Flashdrive: $5.00
· Photocopier: $.15 a page B&W or $.25 a page color
· Fax service: $1.75 for the first page, $1.00 for each additional page. $10.75 for 18 pages (Available only at Daytona Beach, DeLand, Deltona, New Smyrna Beach, Ormond Beach, and Port Orange Regional Libraries)
· Meeting room - small: $25.00 per hour For-profit organizations
· Meeting room - medium: $50.00 per hour For-profit organizations
· Meeting room - large: $100.00 per hour For-profit organizations
Are there Friends of the Library organizations in Volusia County?
A variety of local Friends of the Library organizations operate within Volusia County. Library Friends provide invaluable volunteer & financial support to branches, they partner with branches community engagement, education, and entertainment, and provide legislative support. Friends of the Library groups may operate used bookstores or book sales within the branches to raise funds, they may charge nominal dues for membership, and they may host special presentations, classes, and concerts for the public. Check with your local branch to join a Friends of the Library group or to volunteer with their organization.
Which holidays are the libraries closed?
2024-2025 System-wide observed holidays (county offices closed)
· January 1, 2024 (Monday) - New Year's Day
· January 15, 2024 (Monday) - Martin Luther King Jr. Day
· March 29, 2024 (Friday) - Good Friday
· May 27, 2024 (Monday) - Memorial Day
· July 4, 2024- Thursday - Independence Day
· September 2, 2024 (Monday) - Labor Day
· November 11, 2024 (Monday) - Veterans Day
· November 28-29, 2024 (Thursday & Friday) - Thanksgiving
· December 25, 2024 (Wednesday) - Christmas
· January 1, 2025 (Wednesday) - New Year's Day
2025-2026 System-wide observed holidays (county offices closed)
· January 1, 2025 (Wednesday) - New Year’s Day
· January 20, 2025 (Monday) - Martin Luther King Jr. Day
· April 18, 2025 (Friday) - Good Friday
· May 26, 2025 (Monday) - Memorial Day
· July 4, 2025 (Friday) - Independence Day
· September 1, 2025 (Monday) - Labor Day
· November 11, 2025 (Tuesday) - Veterans Day
· November 27-28, 2025 (Thursday & Friday) - Thanksgiving
· December 25, 2025 (Thursday) - Christmas
· January 1, 2026 (Thursday) - New Year’s Day
Are there any library branches experiencing early or temporary closings?
Yes, the John H. Dickerson Heritage Library was damaged during Hurricane Milton and will reopen Monday, November 18, 2024 at 10:00 am.
Yes, the Daytona Beach Regional Library will close early on December 14 due to the holiday parade. The branch will close at 3:30 pm.
Yes, the Ormond Beach Regional Library will close early on December 14 due to the holiday parade. The branch will close at 4:00 pm